FAQs

[woodmart_off_canvas_btn button_text=”Show sidebar” sticky=”yes” only_sticky_button=”yes” woodmart_css_id=”678e60ffacb7d” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NzhlNjBmZmFjYjdkIiwic2hvcnRjb2RlIjoid29vZG1hcnRfb2ZmX2NhbnZhc19idG4iLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==” wd_hide_on_desktop=”yes” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][woodmart_title align=”left” woodmart_css_id=”677fe4bdc4fe2″ title=”Awaiting Order Arrival” title_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGl0bGUtY29udGFpbmVyIl19LCJzZWxlY3Rvcl9pZCI6IjY3N2ZlNGJkYzRmZTIiLCJkYXRhIjp7ImRlc2t0b3AiOiIyNHB4IiwibW9iaWxlIjoiMjJweCJ9fQ==” css=”.vc_custom_1736434885334{margin-bottom: 20px !important;}” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NzdmZTRiZGM0ZmUyIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGl0bGUiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][woodmart_accordion state=”all_closed” title_font_size=”m” title_font_weight=”600″ opener_alignment=”right” woodmart_css_id=”677fe5fb00de2″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NzdmZTVmYjAwZGUyIiwic2hvcnRjb2RlIjoid29vZG1hcnRfYWNjb3JkaW9uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no” faq_schema=”no” css=”.vc_custom_1736435216419{margin-bottom: 40px !important;padding-top: 10px !important;padding-right: 30px !important;padding-bottom: 10px !important;padding-left: 30px !important;background-color: #FFFFFF !important;border-radius: 20px !important;}” hide_top_bottom_border=”yes”][woodmart_accordion_item title=”I received my order after getting a refund. What can I do?”]Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.[/woodmart_accordion_item][woodmart_accordion_item title=”I haven’t received my order. What should I do?”]Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.[/woodmart_accordion_item][woodmart_accordion_item title=”What if the package is held by customs?”]If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.[/woodmart_accordion_item][woodmart_accordion_item title=”If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?”]If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.[/woodmart_accordion_item][woodmart_accordion_item title=”When will I receive my order?”]Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.[/woodmart_accordion_item][/woodmart_accordion][woodmart_title align=”left” woodmart_css_id=”677fe624c46fc” title=”Ordering & Payment” title_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGl0bGUtY29udGFpbmVyIl19LCJzZWxlY3Rvcl9pZCI6IjY3N2ZlNjI0YzQ2ZmMiLCJkYXRhIjp7ImRlc2t0b3AiOiIyNHB4IiwibW9iaWxlIjoiMjJweCJ9fQ==” css=”.vc_custom_1736435241290{margin-bottom: 20px !important;}” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NzdmZTYyNGM0NmZjIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGl0bGUiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][woodmart_accordion state=”all_closed” title_font_size=”m” title_font_weight=”600″ opener_alignment=”right” woodmart_css_id=”677fe5fb00de2″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NzdmZTVmYjAwZGUyIiwic2hvcnRjb2RlIjoid29vZG1hcnRfYWNjb3JkaW9uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no” faq_schema=”no” css=”.vc_custom_1736435216419{margin-bottom: 40px !important;padding-top: 10px !important;padding-right: 30px !important;padding-bottom: 10px !important;padding-left: 30px !important;background-color: #FFFFFF !important;border-radius: 20px !important;}” hide_top_bottom_border=”yes”][woodmart_accordion_item title=”I haven’t received my order. What should I do?”]Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.[/woodmart_accordion_item][woodmart_accordion_item title=”I received my order after getting a refund. What can I do?”]Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.[/woodmart_accordion_item][woodmart_accordion_item title=”If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?”]If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.[/woodmart_accordion_item][woodmart_accordion_item title=”What if the package is held by customs?”]If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.[/woodmart_accordion_item][woodmart_accordion_item title=”When will I receive my order?”]Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.[/woodmart_accordion_item][/woodmart_accordion][woodmart_title align=”left” woodmart_css_id=”677fe647983f4″ title=”After sales” title_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGl0bGUtY29udGFpbmVyIl19LCJzZWxlY3Rvcl9pZCI6IjY3N2ZlNjQ3OTgzZjQiLCJkYXRhIjp7ImRlc2t0b3AiOiIyNHB4IiwibW9iaWxlIjoiMjJweCJ9fQ==” css=”.vc_custom_1736435275175{margin-bottom: 20px !important;}” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NzdmZTY0Nzk4M2Y0Iiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGl0bGUiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][woodmart_accordion state=”all_closed” title_font_size=”m” title_font_weight=”600″ opener_alignment=”right” woodmart_css_id=”677fe5fb00de2″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NzdmZTVmYjAwZGUyIiwic2hvcnRjb2RlIjoid29vZG1hcnRfYWNjb3JkaW9uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no” faq_schema=”no” css=”.vc_custom_1736435216419{margin-bottom: 40px !important;padding-top: 10px !important;padding-right: 30px !important;padding-bottom: 10px !important;padding-left: 30px !important;background-color: #FFFFFF !important;border-radius: 20px !important;}” hide_top_bottom_border=”yes”][woodmart_accordion_item title=”When will I receive my order?”]Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.[/woodmart_accordion_item][woodmart_accordion_item title=”I haven’t received my order. What should I do?”]Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.[/woodmart_accordion_item][woodmart_accordion_item title=”I received my order after getting a refund. What can I do?”]Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.[/woodmart_accordion_item][woodmart_accordion_item title=”What if the package is held by customs?”]If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.[/woodmart_accordion_item][woodmart_accordion_item title=”If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?”]If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.[/woodmart_accordion_item][/woodmart_accordion][woodmart_title align=”left” woodmart_css_id=”677fe66144689″ title=”Refund” title_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGl0bGUtY29udGFpbmVyIl19LCJzZWxlY3Rvcl9pZCI6IjY3N2ZlNjYxNDQ2ODkiLCJkYXRhIjp7ImRlc2t0b3AiOiIyNHB4IiwibW9iaWxlIjoiMjJweCJ9fQ==” css=”.vc_custom_1736435300501{margin-bottom: 20px !important;}” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NzdmZTY2MTQ0Njg5Iiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGl0bGUiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][woodmart_accordion state=”all_closed” title_font_size=”m” title_font_weight=”600″ opener_alignment=”right” woodmart_css_id=”677fe6774f811″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NzdmZTY3NzRmODExIiwic2hvcnRjb2RlIjoid29vZG1hcnRfYWNjb3JkaW9uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no” faq_schema=”no” css=”.vc_custom_1736435323008{margin-bottom: 0px !important;padding-top: 10px !important;padding-right: 30px !important;padding-bottom: 10px !important;padding-left: 30px !important;background-color: #FFFFFF !important;border-radius: 20px !important;}” hide_top_bottom_border=”yes”][woodmart_accordion_item title=”I received my order after getting a refund. What can I do?”]Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.[/woodmart_accordion_item][woodmart_accordion_item title=”I haven’t received my order. What should I do?”]Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.[/woodmart_accordion_item][woodmart_accordion_item title=”What if the package is held by customs?”]If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.[/woodmart_accordion_item][woodmart_accordion_item title=”If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?”]If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.[/woodmart_accordion_item][woodmart_accordion_item title=”When will I receive my order?”]Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.[/woodmart_accordion_item][/woodmart_accordion]